Key terms and definitions for Communication.training
The comprehensive resource platform for Professional Communication Training & Development.
Learn more →A source of information, guidance, or assistance.
Learn more →A comprehensive document that explains a topic in detail.
Learn more →A communication technique used in counseling, training, and conflict resolution, which requires the listener to fully concentrate, understand, respond...
Learn more →Communication through sending and receiving wordless cues. This includes body language, gestures, facial expressions, and eye contact.
Learn more →The life skills we use every day to interact and communicate with other people, both individually and in groups.
Learn more →The process or act of performing a speech to a live audience. It is commonly understood as formal, face-to-face, speaking to a group of listeners.
Learn more →Information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.
Learn more →The ability to understand and share the feelings of another.
Learn more →A way for two or more parties to find a peaceful solution to a disagreement among them.
Learn more →The quality of being self-assured and confident without being aggressive.
Learn more →A field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how the...
Learn more →A self-contained unit of instruction designed to achieve a specific learning objective, often part of a larger training program.
Learn more →A belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
Learn more →Changing your pitch, pace, and volume during speech to maintain audience interest and emphasize points.
Learn more →Best Alternative To a Negotiated Agreement; the most advantageous alternative course of action a party can take if negotiations fail.
Learn more →The process of sharing information and engaging with individuals or groups who have an interest or stake in a project or organization.
Learn more →Using narratives and anecdotes to convey messages, build connections, and make information more memorable and impactful.
Learn more →The set of behavioral guidelines for professional conduct and communication in online meetings and digital interactions.
Learn more →A process of resolving conflicts and making decisions that aims to achieve widespread agreement among all participants.
Learn more →A system where the output of a process or system is routed back as input, often used to improve or adjust communication.
Learn more →The ability to inspire confidence and command respect through one's demeanor, communication, and leadership style.
Learn more →Systematic errors in thinking that affect the decisions and judgments people make, impacting communication interpretation.
Learn more →Cues and signals conveyed through online communication, such as response time, tone in emails, and video call engagement.
Learn more →Specific behaviors used to change attitudes or behaviors of others, such as persuasion, rational appeal, or collaboration.
Learn more →The process of collecting, processing, and disseminating information during a crisis situation to protect an organization's reputation.
Learn more →The ability to communicate effectively and appropriately with people of other cultures.
Learn more →Information provided to an individual about their past behavior or performance, often with the aim of improving future actions.
Learn more →A communication process developed by Marshall Rosenberg focusing on expressing observations, feelings, needs, and requests to foster compassion and un...
Learn more →A communication style characterized by expressing needs and desires at the expense of others, often involving intimidation, dominance, and a disregard...
Learn more →A communication style where individuals avoid expressing their feelings, needs, and opinions, often leading to their own needs being unmet and resentm...
Learn more →A communication style where individuals indirectly express their negative feelings instead of addressing them directly, often through sarcasm, procras...
Learn more →A communication style used to control or influence others to achieve personal goals, often through deception, guilt-tripping, or emotional blackmail.
Learn more →A psychological theory and therapeutic approach developed by Eric Berne, which examines social interactions to determine the ego state of the communic...
Learn more →A communication technique where the listener paraphrases or repeats what the speaker has said to confirm understanding and show empathy.
Learn more →A way of expressing feelings and needs that focuses on the speaker's perspective ('I feel...') rather than blaming or accusing the other person ('You ...
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